◇ RÉSUMÉ
Kelly Meissner
UX design lead · Healthcare · Systems + AI
[ Download PDF ] · kelly@kellymeissner.com
Professional summary
UX designer and design lead with ten years in enterprise software and twenty as a commercial artist. I work where the constraints are regulatory or clinical: health insurance, banking, education, and workforce. I build and hand off design systems, and I do research myself when needed or in collaboration with dedicated SMEs. I learned the trade both ways, through a design program and through apprenticeship in trade school, which is why I’m unusually interested in how a thing gets made.
Experience
UX Designer — Medical Mutual of Ohio
Remote, Cleveland, OH · 12/25 – Present
Worked with colleagues to frame the member chat problem across a multiplatform ecosystem with device and vendor implications, and presented the recommendation to product, development, and leadership from several lines of business.
Created Journey Lens, a workshop that runs every member flow through the same jobs-to-be-done questions and turns the gaps into research questions.
Wrote a content standard for member messages across portal, vendor, and outbound channels, with seven checks a reviewer can run.
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Lead UX Designer — G2O
Remote, OH · 02/23 – 08/25
Designed end-to-end workflows for electronic onboarding, incentive-driven purchases, and dynamic cart systems in banking and insurance.
Created modular frameworks that scale to enterprise needs.
Facilitated workshops to refine bundling and upsell strategies using behavioral testing.
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Senior UX Designer — Depalma Studios
Remote · 03/21 – 12/22
Led native mobile design for NAVICA, Abbott’s COVID-19 test management platform.
Designed secure test-result sharing with employers, schools, and organizations, taking it from MVP to scale.
Addressed localization and digital literacy for a broad public audience.
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Product Designer — Endless OS
Remote, CA · 09/19 – 09/20
Guided UX strategy for HACK, a PWA and desktop app teaching coding through creative play.
Designed modular navigation and visual systems supporting accessibility and scalable learning.
Consulted on App Store and OS-wide features, shaping the news feed and application catalog.
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Designer — Crossover
Remote, Global · 06/16 – 08/18
Moved from content design into UX/UI.
Designed a chat platform, a technical assessment tool, and a global intranet for a distributed workforce.
Visual Designer — Visual Communications Inc.
Aston, PA · 04/15 – 06/16
Designed visual storytelling for corporate events and client pitches, plus client assets for trade shows in digital and print.
Education
Professional Scrum with User Experience (PSU I) — Scrum.org, 2024
Master’s in New Media Journalism — Full Sail University, 2018
Product Design Bootcamp — The Corzo Center for the Creative Economy, 2013–2015
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Skills
LEADING
Problem framing · Workshop facilitation · Cross-functional alignment · Mentoring · Agile/Scrum
DESIGN
User research · Journey and service mapping · Information architecture · Prototyping · Content design and microcopy · Accessibility (WCAG AA) · Illustration
SYSTEMS AND AI
Design systems · Design tokens · Specs and handoff · Figma Make · Claude · Copilot
TOOLS
Figma · FigJam · Miro · Adobe Creative Suite · Blender · Procreate
◇ GET IN TOUCH
Let’s talk.
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Happy to talk shop with anyone doing this work: critique, war stories, or how you got a room to agree on something.